Last updated: 30 March 2026
These Terms of Service (“Terms”) govern your access to and use of Ostly (“Service”), operated by Ostly (“we”, “us”, or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Ostly is a web-based tool for building and managing Opportunity Solution Trees (OSTs), a product discovery framework. The Service allows users to create, edit, and share tree diagrams connecting outcomes, opportunities, solutions, and experiments.
You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By using Ostly, you represent that you meet these requirements. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.
You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hello@ostly.io if you suspect unauthorised access.
Free Trial. New accounts receive a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you must subscribe to continue using the Service.
Subscription Plans. The Service is offered on a per-seat, monthly subscription basis. Current pricing is listed on our pricing page and may be updated from time to time with reasonable notice.
Payment Processing.All payments are processed by Paddle.com Market Limited (“Paddle”), which acts as our merchant of record. When you purchase a subscription, you are entering into a transaction facilitated by Paddle, and their terms of service and privacy policy also apply. Paddle handles all payment processing, tax collection, and receipts on our behalf.
Taxes. Paddle, as merchant of record, is responsible for collecting and remitting applicable taxes (including VAT and sales tax) in all applicable jurisdictions. The price you see at checkout includes all applicable taxes.
Cancellation. You may cancel your subscription at any time through your account billing settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods unless required by applicable law.
Payment Failures. If a payment fails, we will notify you and your account may be downgraded or suspended until payment is resolved.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these restrictions.
You retain ownership of all content you create within the Service (“Your Content”), including the text and structure of your Opportunity Solution Trees. By using the Service, you grant us a limited, non-exclusive licence to store, display, and process Your Content solely to provide and improve the Service.
We do not sell Your Content or use it to train AI models. You are responsible for ensuring Your Content does not infringe on the intellectual property or privacy rights of any third party.
The Service, including its design, software, trademarks, and all content we create, is owned by or licensed to us and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you. You may use the Service only as permitted by these Terms.
The Service allows you to generate shareable read-only links to your OSTs. You are responsible for deciding what you share and with whom. We are not responsible for content accessed via sharing links you generate.
Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy.
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages. We will endeavour to give reasonable advance notice of planned downtime where possible. The Service is provided on an “as is” and “as available” basis.
To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, secure, or continuously available.
To the maximum extent permitted by applicable law, our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total amount you paid us in the twelve (12) months preceding the claim.
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
You agree to indemnify and hold us harmless from any claims, damages, losses, or costs (including legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
You may close your account at any time. We may suspend or terminate your account if you breach these Terms, if your payment is persistently overdue, or if we choose to discontinue the Service. Upon termination, you may export your data for 30 days before it is deleted. We will provide reasonable notice before deleting data where circumstances allow.
We may update these Terms from time to time. We will notify you of material changes by email or via a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of South Africa, unless mandatory consumer protection laws in your jurisdiction require otherwise.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings.
If you have questions about these Terms, please contact us at hello@ostly.io.